EXTREMELY POOR SERVICE AND REPSONSE

On the 26 of February I logged a dispute through the people who did our debt review to have the under debt review flag removed from our names although we went through volentary sequestration in 2017. I have never picked this up that we are still reflecting as under debt review because it only started showing on the clearscore app the past 2 month or so. I have since then have had zero to minimum response and have sent through all requested documents including the court document issued by the High Court of Pretoria. Even the people that did our debt review have not received any response yet. They are not giving me feedback as well as they have still not removed the flag. This is a pretty clear cut case that the flag must be removed. They are now acting against the court and I am going to take the matter further if this is not sorted within the next 3 working days.