GP
Grant P

1 reviews | Active since Sept 2024

20 Jun 2025, 19:01

Extremely Poor Service and Inaccurate Reporting

I am extremely disappointed with Experian. Despite disputing incorrect amounts on my credit report multiple times, the same errors continue to reflect with no resolution. This has caused unnecessary stress and frustration.

My credit score continues to drop even though I have not made any new enquiries or taken on any new debt. This makes absolutely no sense and feels completely unfair.

To make matters worse, Experian never responds to my queries or contacts me back. I have reached out numerous times and have yet to receive a single proper response or follow-up.

Closed and fully settled accounts are still showing as open on my profile, further damaging my credit score and credibility. It’s unacceptable that such a critical service is being handled so poorly.

I urge Experian to take their responsibility seriously and fix these ongoing issues. Consumers deserve transparency, accuracy, and proper support.

0
Replies (1)
Experian SA
Experian SA's reply26 Jun 2025, 14:38
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,
Customer Relations Centre