Extremely lazy staff at Experian

Lazy staff at Experian, I called and sent emails on my dispute the first email I got was to ask for my ID and then days later a paid up letter. Few days later a block on an email that u can't edit to ask the same info on the paid up letter when I ask the consultant Lauren why she rep**** with a blank email how lazy can a company be to update clients records when they have the information in front of them. Not a call not an apology nothing.