BG
Botsang G

1 reviews | Active since Dec 2023

09 Dec 2023, 06:58

Experior horror

There are so many inconsistencies in the report that Experian issued in September/October versus now in December.

All my accounts were closed and some prescribed. I was wondering why my score has remained low even with all the closed/paid-up accounts. I have an old account which has since prescribed, still showing on my report and it was removed with the previous report. All other credit bureaus have removed this account.

Some of my other accounts were closed and now only shows as up to date. What is really happening with Experian SA?

0
Replies (2)
BG
Botsang G's update09 Dec 2023, 07:42
Reviewer Update
As per the attached credit report which I drew today (09 /12/2023), my accounts on Experian and all other bureaus are up to date or closed. Experian has 2 websites MY CREDIT CHECK and MY CREDIT EXPERT which are not aligned and such an inconvenience to consumers. On MY CREDIT CHECK, my accounts are correct and up to date. On MY CREDIT EXPERT, the same accounts are in arrears and not closed.
I was wondering why my score has remained low even with all the closed/paid-up accounts. I have an old account which has since prescribed, still showing on my report (MY CREDIT EXPERT) and it was removed on MY CREDIT CHECK. All other credit bureaus have removed this account. Some of my other accounts were closed and now only shows as up to date. What is really happening with Experian SA?
It would be unfair to be expected to now send disputes to MY CREDIT EXPERT & supporting documents, for account which are correct under MY CREDIT CHECK. As one company that decides to have 2 platforms, Experian MUST get their affairs in order and ensure the alignment of their systems. Please note that we recognize EXPERIAN as a legal entity and what platforms they use, is their business. Failure to manage their systems/processes should not be at the expense of consumers.
Experian SA
Experian SA's reply12 Dec 2023, 10:06
Official
Good day

We would like to offer our apologies for the inconvenience caused in this matter.

Please forward your request to *** for urgent assistance.

Regards, 

Customer Relations Centre 

Best regards,