Experience Experience Exceptionally Appalling

Experian never answers their calls nor responds to emails. Logged dispute on 28 Sept 21 received no feedback. Called in several times to track calls never answered. Today after 18 minutes of holding, a call was answered I nearly fainted but I was subsequently able to contain myself and request for a tracking of my dispute. It was found and I was told it will escalated for allocation. I have 13 working days exhausted on this already, I was however told that they only start counting once the query has been confirmed by them not on arrival. The email to confirm the query was sent and reflecting that they have 20 days to follow up … after 13 days have been exhausted on their system.I am dissatisfied and disappointed with this, I would request attention to someone who can assist