CM
C M

1 reviews | Active since Mar 2023

04 Apr 2023, 10:35

ExperianSA & Clearscore

Such a pity a negative rating cannot be given. Shocking unprofessional 'financial', unnecessary credit rating service. Appalling too say the least as your main and only "corporate" function is to update credit records, of which i did not opt for and you are failing dismally to adhere too doing this correctly and honestly. An adverse incorrect account record has been reflected by you people and has a gross negative effect on my credit score. When i contacted you people it was expresssed there were delays in transactional system updates from service providers but that was two months ago. It still has not updated correctly and reflects my account has still not been paid up timeously. I contacted the company my account is held with and was reassured my account was up to date and a Letter of Goodstanding was given as proof. The strange and extremely concerning part of this totally malicious act from Clearscore and Experian SA is my account is paid monthly directly from my company's Payroll Department. So pray tell how in heaven's name can this account be in arrears. Kindly respond in rectifying your POOR service!!! FYI it is not my responsibility to provide any further information to rectify your inability to do your jobs. You guys caused the issue sort it out. Have the same initiative shown in sourcing my account in the first place and following through. DONT FIX SOMETHING THATS NOT BROKEN!!! You people Clearscore and Experian SA are playing games with peoples lives..

0
Replies (2)
Experian SA
Experian SA's reply05 Apr 2023, 10:48
Official
Good day

We would like to offer our apologies for the inconvenience caused in this matter.

Please send your supporting documents to *** for urgent assistance.

Regards, 
Customer Relations Centre 

Best regards,

CM
C M's update25 May 2023, 11:18
Reviewer Update
YET AGAIN YOU PEOPLE HAVE INCORRECTLY REFLECTED PAYMENT INFORMATION ON MY PROFILE. AND IT'S THE EXACT SAME ISSUE I RESOLVED WITH YOU PEOPLE AFTER I SENT ALL THE RELEVANT DOCUMENTATION. THIS IS REALLY TEEDEOUS FOR ME AND MALICIOUS ON YOUR COMPANIES PART. I AM UNDER NO OBLIGATION TO YOU AND WILL HAVE TO SEEK OTHER ASSISTANCE FROM THE OMBUDSMAN.. YET AGAIN RECTIFY YOUR ERROR. LASTLY THE HARD SEARCHES THAT YOU DEAM AFFECTING MY CREDIT SCORE ARE FROM BUSINESSES I HAVE BEEN APPROVED TO DO BUSINESS WITH. SO YET AGAIN MY CREDIT PROFILE HAS BEEN ADVERSELY AFFECTED AT YOUR OWN DISCRETION....