1 reviews | Active since Feb 2026
Experian’s Refusal to Remove Prescribed Debt Despite Creditor Confirmation
Experian South Africa’s continued listing of a prescribed debt on my credit profile, despite clear written confirmation from the original creditor that the account is legally prescribed. The creditor has formally confirmed that the debt is prescribed. Furthermore, other registered credit bureaus have already removed the listing from my profile. Despite being provided with this evidence, Experian continues to reflect and/or update the prescribed account. This conduct is deeply concerning and appears to constitute: Non-compliance with the National Credit Act Failure to properly investigate disputed information ******** processing of inaccurate personal information under POPIA Ongoing prejudice to my credit standing
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
I previously raised a dispute with Experian South Africa regarding a debt listed on my credit profile that had been legally prescribed. Despite initial challenges, including providing written confirmation from the original creditor, the matter has now been resolved in my favor. Experian has updated my credit report accordingly. I’m pleased that the issue has been corrected.
Thank you to Hello Peter for providing a platform where consumers can share their experiences and hold companies accountable.
I previously raised a dispute with Experian South Africa regarding a debt listed on my credit profile that had been legally prescribed. Despite initial challenges, including providing written confirmation from the original creditor, the matter has now been resolved in my favor. Experian has updated my credit report accordingly. I’m pleased that the issue has been corrected.
Thank you to Hello Peter for providing a platform where consumers can share their experiences and hold companies accountable.