Experian's BAD SERVICE!!!!

I have paid all my accounts that was on debt review on the 21st Nov 2022. Including my ABSA Bank personal loan account. When I check my credit report on experian website there is an Arrears still on my name. This amount was paid on 21stNov2022! I received an email from Peletso Manganeng (Jira) on the 19th Jan 2023 about my dispute logged. She requested my paid up later which I sent the same day. No one has contacted me back and I can get through to any of their numbers!!!!!!!!!!! I need my name to be cleared on my credit report...They need to remove the arrears from my name!