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johnstone.dee johnstone.dee

1 reviews | Active since May 2016

13 Dec 2021, 17:24

EXPERIAN/COMPUSCAN IN THE POCKET OF COMPANIES WITH TOTAL DISREGARD FOR THE CONSUMER!!!!!!!!

Typical Experian/Compuscan. Reference EMM***, They were given 20 days (and more according to my correspondence with them), to "investigate" a dispute. No response or follow ups from them. You wait for an hour to speak to an agent. No emails to confirm the resolution or lack there of. Yet they are STILL ALLOWED to do as they please. PATHETIC SERVICE. They must be a Government company because the only time I experience such BAD service is at Home Affairs. Experian/Compuscan will respond to this post as "Escalated" yet nothing is communicated to me....the consumer. I want to report this company but NO ONE can tell me who to report them to. Companies PAY them to list consumers without checking with the Consumer 1st. To me that smells like a company receiving "Kickbacks or Bribes" to do what the company wants and not what is right!!!! I await the STANDARD RESPONSE FROM EXPERIAN/COMPUSCAN stating that the matter has been "ESCALATED" What a JOKE!!!!!!!!!!!!!!

0
Replies (2)
Experian SA
Experian SA's reply14 Dec 2021, 14:55
Official
 
Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 

Customer Relations Centre 
jj
johnstone.dee johnstone.dee's update15 Dec 2021, 10:16
Reviewer Update
Please NOTE NO ONE has contacted me. In fact i phoned yesterday 14/12/2021 was was kept holding for an hour. ZieZie confirmed that the issue would be resolved by close of business 14/12/2021 (to which i have the call recording). Yes what a shock I checked my credit report 15/12/2021 and the issue is STILL NOT RESOLVED. YOUR SERVICE IS ABSOLUTELY PATHETIC!!!!!!!!
I have tried calling today 15/12/2021 and the call was dropped twice after being on hold for 30 minutes each time. When we email you for an update we get given the following AUTOMATED RESPONSE:
Good day,
Thank you for contacting Experian.
Experian is a registered credit bureau that currently hosts two data platforms, namely the Experian data platform and the Experian Sigma data platform (the historical Compuscan platform).
You can register for free and access your Experian credit report at www.mycreditexpert.co.za and your Experian Sigma report at www.mycreditcheck.co.za. You can also log disputes via these websites; however, please check if the information that you are disputing has already been updated or removed before logging a dispute.
If you still need to log a dispute, please do so via the My Credit Expert and My Credit Check websites or by replying to this email. If replying to this email, please ensure that the Dispute Application Form set out below is completed and that that the required documents that are requested in the Supporting Documentation Required table below are submitted. If you are a third party, please ensure that you have included valid power of attorney as part of the supporting documents.

SERIOUSLY CAN I HAVE A RESPONSE????????????????????