Experian you really do suck.

I never felt the need to write a review before today.

E-mailed Experian and TransUnion on 17 June 2025. Both with the forms to dispute an erroneaous entry on my credit record and have it removed.

I've been waiting 5 years for Home Affairs to approve my permanent residence (that's another story for another day) but the point is that I don't yet have a SA ID, which means I cannot register on any of the credit bureaux websites, and getting a credit report without an SA ID is practically impossible.

TransUnion dealt with the dispute quickly. They sent a copy of my revised credit report. Good job.👍

It's now end of August. Experian Consumer Care did nothing for 2 months. I e-mailed many times. Their standard response is to suggest I register on their website and speak to "Ed". I rep**** multiple times to say it is not possible to register, or speak to "Ed", or whatsapp, or anything except e-mail, without a SA ID.

Eventually, they respond to my mail with a case number suggesting I register on the website. When I reply to say I cannot register, they responded by suggesting I register on the website and closing the case number which is now "resolved".

I send a horrible e-mail. I get a call from the team leader. She suggests I register on the website. She seems suprised it can't be done without a SA ID. She promises to call me back and, of course, doesn't.

I call again today and wait the 25 minutes. The poor guy doesn't have access to the case history. He wants to put me through to the team leader, who's name I gave him. I hold. After 3 more minutes, I'm cut off the call.

I record my calls Experian. I can post them here if you would like. They can be used for training purposes, or together with my e-mails, for legal purposes. I don't mind which.

20 days you say... That was 70 days ago.