rP
robert P

1 reviews | Active since Jun 2010

08 Mar 2022, 12:47

Experian You messed up my credit Profile, you made human errors and refuse to fix it.

You guys are messing up my credit profile with your incompetence.

https://www.mycreditcheck.co.za/ has conflicted and incorrect information which you fail to update, after several disputes and my score and information is different to my profile on https://www.mycreditexpert.co.za/

my FNB credit card is paid up and closed - I logged a dispute on both platforms and sent you a paid up and account closure letter. you failed to update this on my profile/

my Standard Bank Insurance, which was a month to month service ( I only got service if i paid on time and always paid ontime and never missed a payment) is paid up and closed - I logged a dispute on both platforms and sent you a paid up and account closure letter. you incorrectly updated my profile as the account with letter G for Handed over, I need this fixed, updated as Paid up and closed and remove it from my profile...

I't took logging 1dispute for Transunion to update and they updated correctly with no Issue's.

Experian is a nightmare to deal with, several disputes logged and still your incompetant staff cant do the right thing and fix this mess you caused.

0
Replies (3)
rP
robert P's update09 Mar 2022, 14:21
Reviewer Update
You failed to resolve my Issue, but you quick to reply and very unhelpful. YOU MESSED UP MY CREDIT PROFILE. READ MY QUERY CORRECTLY.

GET A MANAGER TO CALL ME, SO THIS CAN BE RESOLVED. Otherwise I will continue Rating you 0 on HelloPeter for giving Bad Service and Will soon also re-loging to the Ombudsman for not resolving my query.

REMOVE THE LETTER G Status on my STANDARD BANK INSURANCE ACCOUNT and Update to Status Paid Up and CLOSED on Both Profiles. - I HAVE SENT YOU A LETTER CLEARLY STATING PAID UP AND CLOSED which was sent to me by Standardbank Insurance.

UPDATE MY FNB CREDIT CARD to STATUS - Paid UP AND CLOSED, on mycreditcheck.co.za.
You have already updated this correctly on mycreditexpert.co.za, but failed to do so on mycreditcheck.co.za


READ MY QUERY > CALL ME OR GET A MANAGER TO CALL ME SO THAT THIS CAN BE RESOLVED.

rP
robert P's update10 Mar 2022, 11:45
Reviewer Update
still waiting on a manager, or CEO TO CALL ME aND FIX THIS.....NOT SURE WHY COMPANIES RELY ON EXPERIAN FOR DATA WHEN THEY MESS UP THE CUSTOMERS CREDIT PROFILES WITH THEIR UNACCEPTABE HUMAN TYPO ERROR'S.. YOU IDIOTS NEED TO FIX THE MESS YOU MADE.
rP
robert P's update10 Mar 2022, 16:46
Reviewer Update
Thank You, I hope we can reach a resolution so that I can put this matter to rest.