KS
Kelebohile S

1 reviews | Active since May 2021

21 Jul 2021, 11:59

Experian you are disappointing

Dear Experian

I submitted a dispute with regards to an old account that reflected on my report of which you fixed and removed it. However, I have just received my new credit report and it turns out that the account has been added again even though it has been settled.

Please explain how does this work? Do you simply enjoy ruining a persons' credit record?

FYI, the account was settled on 27 March 2021. On 23 June 2021, you removed the account on my report and I thought I will not have to deal with you anymore, but to my surprise, the account is added again.

Also, I tried to call your offices but I think we all know by now that your call centre is imaginary.

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Replies (1)
Experian SA
Experian SA's reply06 Aug 2021, 13:47
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Customer Relations Centre