1 reviews | Active since Jun 2014
Experian - Worst experience ever, unresolved disputes
I have logged two disputes with Experian of incorrect payment information, and were the debt as prescribed. All they did was to get statement from the third party and creditor, which I have also provided to them with credible evidence from my side contesting and disputing the statements received from both the third party and creditor. They merely dismissed my evidence or rejected it telling me that they followed the disputes process and provided me with feedback and if I am not happy with the feedback I can report it to the NCR or contact the provider. The same disputes with VCCB was removed, who are using the same rules set out by the NCR and CBA guidelines, yet Experian are unable to do so. It is impossible to get precise responses from them and just getting canned or ambiguous responses.I would quickly delete my complete profile from Experian's database if there was a method to do so. It has been demonstrated that creditors and other third parties have greater rights than consumers, which is a very unfortunate situation, by Experian.
Further to my dispute I had a loan with Smart Advance which was under debt review, this debt was then sold to Nimble who is a third party. In terms of the National Credit Act, a credit provider must give you 20 days’ written notice, warning you that your default will be reported to the credit bureau. Please provide notice, The credit bureau may only keep information relating to default listings for a period of 12 months, which means that the default listing will automatically be removed after 12 months if the consumer fails to pay the instalment or debt. It is important to note the instalment or debt will still be payable after it is automatically removed from a profile. A creditor may still proceed with legal action to collect the amount due until the debt prescribes, please provide letter of demand. I have no agreement , or arrangement in place with Nimble yet they have managed to list me.
Further to my dispute I had a loan with Smart Advance which was under debt review, this debt was then sold to Nimble who is a third party. In terms of the National Credit Act, a credit provider must give you 20 days’ written notice, warning you that your default will be reported to the credit bureau. Please provide notice, The credit bureau may only keep information relating to default listings for a period of 12 months, which means that the default listing will automatically be removed after 12 months if the consumer fails to pay the instalment or debt. It is important to note the instalment or debt will still be payable after it is automatically removed from a profile. A creditor may still proceed with legal action to collect the amount due until the debt prescribes, please provide letter of demand. I have no agreement , or arrangement in place with Nimble yet they have managed to list me.