Experian unresponsive and not meeting its own standards

Last week Friday, Experian credit bureau sent me correspondence that a dispute I lodged against Sanlam has been resolved in my favor, and that my credit profile will be updated within 24 - 48 hours. It's been more than 72 hours already, and no update based on my visit to www.mycreditcheck.co.za.

Today I called from 8h04 to several Experian numbers to check the status of the update, only to get the infamous voice recording message about high call volumes. Unbelievable