Experian the experience from HELL

I had my judgement rescinded in 2022 and have contact Experian via email, phone and whatsapp on the 17th of January with no reply yet. I sent through all the necessary documents and still no answer. I need to apply for vehicle finance and can't log a dispute because it puts a notice of name. As per the Experian website and the Credit Ombudsman this whole process should take 20 days. Your call centre is worst by the time you go through the options you have wasted 10 mins of ur life with knowone answering your call regardless. Whatsapp should not be an option because when you finally get to have a conversation with an actual person they cannot assist.