TM
Thabo M

1 reviews | Active since Feb 2025

04 Feb 2025, 12:08

Experian staff probably get training in parliament. Useless people

Experian staff must come to work drunk or high. I had 4 loans with in te guard. These loans were paid up and closed in 2023. I have been trying to a whole month for experian to mark them as closed as they still appear as active. when i go to my accounts and select up to date accounts they appear there. i have tried explaining to those mindless lunatics that the loans are closed and should be marked as closed like the other loans i had with in te guard but my please and documented proof from the creditor falls on deaf ears.

The loans i am referring to are:

SFM*** - 3625 SFM*** - 3529 SFM*** - 3530 SFM*** - 2432

These loans are closed, NOT ACTIVE, why other loans are closed and others remain active only you will know. i need you to mark these loans as closed as multiple dispute submissions get me nowhere. its not rocket science its common sense if they were active it would mean i am still paying them. Please close these loans.

0
Replies (2)
Experian SA
Experian SA's reply06 Feb 2025, 13:19
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,

Customer Relations Centre

TM
Thabo M's update24 Feb 2025, 08:50
Reviewer Update
Since no consultant has been in touch and it has been 14 working days how long should i wait. i mean i dont see how this could be rocket science. I dispute, you verify with the creditor (i have letters from the creditor supporting my claim so they will agree) and close the accounts i mean wheres the difficulty in that. It makes no sense to me that i have been trying for months to resolve this.