Experian South Africa - When "Compliance" Means "You Do Our Job For Us"

Experian has discovered a magical loophole in the National Credit Act that nobody else knows about. It's called Section 72(3) - The Invisible Clause. According to Experian, this clause reads: "The consumer must do all the work while we sit back and demand paperwork." Here's what happened: Someone opened a Truworths account in my name. *****. Identity theft. The works. I dispute it with Experian Their response? "Please provide: Affidavit. Police case. Certified ID. Proof of residence. Six signatures. Blood sample. Firstborn child. Okay, I made up the last two. But you get the idea. Here's the funny thing though. I actually read the National Credit Act. Like, the actual law. And Section 72(3) says something completely different:

"The credit bureau and the data provider must... find credible evidence supporting the challenged information." "THE CREDIT BUREAU MUST - Not "the consumer must." Not "the victim must prove their own innocence." The bureau must find evidence. From Truworths. Within 20 days. or remove the data. So here I am. Paying for their laziness. Funding their non-compliance. And watching a *****ulent account sit on my credit profile while Experian plays procedural games with a law they're supposed to follow.