Experian SA Worst and most impersonal system ever

I have a exceptional bad experience with this credit bereu. There is a dispute on my name and I had to apply for a student loan, on the bank side it is not showing what the dispute is all about and naturally the responsibility was then put on me the try and figure it out. First of all it is basically an impossible task to contact the via telephone it just stops working after a selection was made to log a dispute. Then the web site is not much better it proudly announces that a dispute can be logged on there but I can assure you will achieve nothing it is like fighting against a computer that is specially designed to send you around circles. Last resort was to send an e-mail with all the required documentation a devious task in it self because they allready have all data availible??? This computer system. Is now keeping me from actually coming right in just a simple task