Experian SA Worse Service and No follow through on commitments made to client

Worse service delivery in SA and absolutely disgusting customer feedback. More shockingly is that they supply government reports on the status of our citizens credit position and they dont resolve or communicate on a one on one basis with clients when a dispute reference has been provided. Government should look into this organizations modus of operandi. Once a legitamet dispute has been registered there should be a more personal approach regarding the resolution process with feedback. Disputes will be resolved quicker and more accurate data will be supp**** to government. I have a ********** dispute logged on 12th July 2021, ***** telkom account opened in my name, note I have no dealings with Telkom never did. Telkom provided proof and letter clearing me which I provided and Telkom. It took two weeks to log as there is only one generic email to log dispute and if there is a query can only reply to same email and start back in the queue. Eventually submitted all documents received reference no. Advised will be resolved in 20 days. Today 02 September 2021 dispute still not resolved. I was advised by call centre agent Zanele Magaliso there is no lock on my credit report, she also mentioned no telkom query on report. However received a email from Melissa Adams stating differently that the Telkom issue is not resolved and if I'm unhappy should log dispute with ombudsman as insufficient documentation has been supp****. I sent information and telkom logged dispute with experian. 1st call to experian on hold 40mins 2nd call to experian 30 mins on hold 3 Rd attempt got through after 15minutes which cost me R500 in cellular charges calling them. EKM***

I am a victim of ***** and feel treated like a ***** after Telkom advised Experian SA its not related to my ID no. My ID does not exist at telkom.

I cannot apply for credit, my credit record is now tarnished as a credit application has been rejected and everytime I draw a credit report to check if it has been cleared I am penalized and credit score reduced. This is so wrong and this is the information supp**** to government offices and stats SA. Experians trading/operating licenses should be revoked. I challenge a senior manager at experian to contact me and resolve this issue instead of hiding behind this curtain.