Experian SA ....the worst credit Bureau to deal with!!!!!!

I paid off my debt review in Nov2022. My debt councillor informed the credit bureau's about this. I'm still waiting on my name to be cleared. Then 3 weeks back I found out the Credit Bureau Experian failed to update their records. Even asking Experian a few months before why is my name still no cleared on my credit report(They never mentioned to me the fault is on their side) An email from my debt councillor was sent Dec2022 already to them. When i spoke to them 3 weeks ago...they said Oh we received the email from your debt councillor in Dec22 we just didnt do anything about it because it was sent to incorrect email. I called my debt councillor and requested them to send it to experian's correct email: ***. They did and also copied me in that email...which I received! I called them on Tuesday and demanded to speak to supervisor because i was holding on this phone call 55min!!!!! I finally got through to the supervisor Leah Ramoroka and she said no email was received. I told her why did I receive the email my debt councillor sent to Experian and they didnt. I founf it weird because the previous lady on that same call I spoke to: Zanelle said they received the email it went to the one platform but failed to go to the other platform BUT THEY RECEIVED IT. Anyway I forward this same email to the supervisor Leah Ramoroka and she said she will reply to it immediately for me and expedite it for me. NEVER HEARD FROM HER. I've been calling the same no: *** ...the phone is always just ringing NO ANSWER. WHAT IS WRONG WITH THIS PLACE!!!! I NEED MY NAME TO BE CLEARED ASAP!!!! This is the type of service we get in SA! Pathetic!!!!!!