BQ
Bongi Q
1 reviews | Active since Feb 2012
22 Oct 2020, 14:26
Experian SA - the most appalling service I have ever experienced.
Experian has an incorrect credit report on my name. An account which was paid in full and settled over 3 years ago is still listed as outstanding on their system. TransUnion however has updated their information correctly, for some reason Experian cannot do their job.
No one answers phone calls and I have not received a reply to two emails one was sent in 2017 by the crediting house and the other was sent a month ago and contains the proof of payment and settlement documents attached. Their service is appalling.
I cannot secure a Bond Loan because of them.
I need assistance urgently
Helpful (0)
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Replies (2)
Experian SA's replyOfficial
22 Oct 2020, 15:21Good Day, Bongi
Thank you for bringing this issue to our attention. A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention. A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply22 Oct 2020, 15:21
Official
Good Day, Bongi
Thank you for bringing this issue to our attention. A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention. A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
BQ
Bongi Q's updateReviewer Update
22 Oct 2020, 17:08two hours later, I have not received a call from any consultant.
BQ
Bongi Q's update22 Oct 2020, 17:08
Reviewer Update
two hours later, I have not received a call from any consultant.