Experian SA showing false information

I have had and still having a bad experience with Experian. A ********** account was open under my name almost 1 year and 3 months ago. I logged a dispute with all credit bureau to resolve this matter and clear this account of my records after Homechoice had acknowledged that this was *****. Experian is still showing this homechoice account to date, which is really frustrating me. No one picks up the calls when I call their offices.

Over and above that, the below is the email I received from them saying this was resolved. "Subject: dispute feedback - ELM***

Good day Kindy note that your dispute has been resolved in your favour. According to Section 72 of the National Credit Act, you have the right to inspect any credit bureau once within a reasonable period after successfully challenging information with the credit bureau for the purposes of verifying whether the challenged information has been corrected. Please register for lifetime free access to your credit report at www.mycreditexpert.co.za to verify that the information has now been corrected. The registration protects your right to privacy and provides ongoing ease of access to your credit report. Kind regards, Lusizo Mati " I NEED THIS RESOLVED ASAP. THIS IS ABSOLUTELY SHOCKING AND DISGUSTING. HOW IS THIS COMPANY ALLOWED TO CONDUCT BUSINESS LIKE THIS??!! I WILL TAKE THIS AS FURTHER AS I POSSIBLY CAN IF Experian DOES NOT SORT THIS OUT!!!!