Experian SA *********** service.

It seems like Experian, only responds to hello-peter reviews. This query/dispute is ongoing and they do not respond to my emails. They only respond when I log a review on here, they will tell me what they need or how the cannot help me, When I send the documentation or email they do not respond again. They keep on telling me they need a paid up letter which I sent to them. My home choice account which is paid up in 2022 is still showing in arears and affecting my credit score. Can someone that is competent please be allocated to this query that will actually resolve it? When I try to phone I am not getting through.