Experian SA – Poor Service and Failure to Update Credit Report

I have had a very disappointing experience with Experian South Africa. Although all disputes on my credit record have been fully resolved, my ID number remains incorrectly linked to an active dispute, and my credit score has not been updated.

I was explicitly advised that the dispute flag would be removed within 3 to 5 business days after resolution. This period has long passed, yet the dispute indicator is still reflecting on my profile.

I followed the correct dispute process, submitted all required documentation, and received confirmation that the disputes were finalised. Despite this, Experian has failed to update my credit report as promised. This ongoing inaccuracy negatively affects my ability to access credit and causes unnecessary stress.

Attempts to follow up result in little to no assistance, which highlights poor service delivery and lack of accountability. For a credit bureau regulated under the National Credit Act, this level of service is unacceptable.