SC
Shane C
1 reviews | Active since Aug 2021
18 Aug 2021, 10:59
Experian SA not answering calls
I am disappointed with Experian SA consumer dispute call centre!!! Their phones keep ringing and you keep getting this automated answering voice saying "Holding too long, send us an email....." We are calling because no one responds to email. i see this has been a problem for years as i came across another review of similar matter in 2018. Clearly no quality improvement was done
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Replies (2)
Experian SA's replyOfficial
16 Sept 2021, 18:44 Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply16 Sept 2021, 18:44
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
SC
Shane C's updateReviewer Update
16 Sept 2021, 19:15A consultant will be in touch after 1 month I lodged this dissatisfaction? Wasn’t the main complaint here poor service provision ( not answering to phones and not responding to emails).
SC
Shane C's update16 Sept 2021, 19:15
Reviewer Update
A consultant will be in touch after 1 month I lodged this dissatisfaction? Wasn’t the main complaint here poor service provision ( not answering to phones and not responding to emails).