SD
Sitha D
1 reviews | Active since Jan 2017
18 Jul 2025, 21:07
Experian SA never responds
The worst credit company that ever existed, last month Logged a query took them 2 weeks respond after sending my id & proof of residence no communication, their phones are unreachable and they never respond to email. Why bother be a credit company if you can’t even respond. Its a month now still waiting for feedback . They keep sending automated messages. Or are they in cohorts with credit providers this is very bad service & worst credit company ever
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Experian SA's replyOfficial
29 Jul 2025, 11:55Dear Sitha Dube
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
Once your dispute is logged with the correct documentation, our team will be able to assist you further.If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,Consumer Care Team
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
- A clear copy of your ID
- Proof of residence (not older than 3 months)
- Any other relevant documents (e.g., affidavit, paid-up letter, Home Affairs letter, etc.)
Once your dispute is logged with the correct documentation, our team will be able to assist you further.If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,Consumer Care Team
Experian SA's reply29 Jul 2025, 11:55
Official
Dear Sitha Dube
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
Once your dispute is logged with the correct documentation, our team will be able to assist you further.If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,Consumer Care Team
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
- A clear copy of your ID
- Proof of residence (not older than 3 months)
- Any other relevant documents (e.g., affidavit, paid-up letter, Home Affairs letter, etc.)
Once your dispute is logged with the correct documentation, our team will be able to assist you further.If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,Consumer Care Team