Experian SA hires lazy ****ers!

Sometime 2 years ago I created a ClearScore account with the interest of comparing my credit score to my boyfriend's, but I got hooked on how detailed and organised the platform is, so I kept the account. When I open a new account or take out a loan, it will show up, and when I pay loans off or closed them off, my report will be updated, you know, the usual. But there is one account that wasn't being updated, a revolving facility with FNB opened in April 2020 and closed off in May 2020. You know that's how I am, I like closing off short-term debts quickly.

Anyway, I contacted FNB to ask for a settlement letter since this account is still showing after such a long time. FNB told me the revolving facility is not showing on my profile and they are happy to send me a settlement letter, which they did.

I then contacted Experian via ClearScore explaining that a debt that's been paid up is still showing on my credit report and I attached the settlement letter which clearly states the facility was taken out in April 2020 and closed off in May 2020. James, the call centre representative responded to my email and said to me this account is still within the 60-day period. I mean What the ****? This account was closed off more than a year ago and James is telling me it is still within the 60-day period. I then responded to James and asked him to explain what he meant by that, and I am still waiting for his response even today. I don't understand why the biggest Credit company in South Africa is hiring lazy people.

Please do me a favour and update this ****en account to closed because I closed it off. I don't care what happens to James but he deserves some unpaid leave.