EXPERIAN SA HAS THE MOST PATHETIC CUSTOMER SERVICE

In January 2021 I paid up my last account from Debt Review via Old Mutual, I then received my certificate from Octogen saying I am cleared from debt review and the update was sent to all credit bureas, this year I found out my name wasnt cleared from the credit bureaus. I then sent an email to all credit bureas along with the clearance certificate advising them to update my details. Experian then advise only the debt counsillor can email the, I then emailed Octogen advising them of the same. Octogen then sent a screeenshot of the emailed they sent to all credit burueas. Since the 5 September 2022 I have being struggling with Experian with someone always emailing me back only a debt counsillor can contact them, I have forwarded the email from Octogen to them with the screenshot advising it has being done back nothing has being done. I keep emailing them every 2nd week to ask about the update but keeps on getting the same reply. THIS IS SO PATHETIC!!!!!!!!!!!!!!!!!!!!!!!