1 reviews | Active since Aug 2010
Experian SA
Experian SA decides whether any normal person can get finance, a loan or anything that needs a financial background check... What a load of *******, according to my credit score from a different organisation my credit score is not too bad, in fact higher than average. I have been paying my loans and mostly keeping my accounts on track. Just for interests sakes I went to check my credit score with them. They returned a report full of absolute *******, places I have never worked at before, addresses I have never lived at before and telephone numbers which I have not had for 20+ years. If this is the type of information the banks and financial institutions rely on to grant any type of financial assistance then there is something grossly wrong with the system. I have a loan with African Bank, have been paying monthly on a debit order from my account and according to Experian I have missed a payment. I forwarded through statements proving that all payments have been made and they rep**** saying that African Bank has to correct it and they have no control over the information they have been given and that they have 60 days to do it. Well Experian... It is way more than 60 days and I believe you people still have absolutely no idea what you are doing. I see on a daily basis people with no past credit history buying vehicles, houses etc. and using the financial institutions to finance them. Just because I have a steady job, one name, one place of residence, one ID number and one email address which is more than 25 years old I am traceable and to the best of my ability abide by rules, cannot get a good credit score and when a check is done on my ID, I am not worth assisting, everyone has ups and downs. Yes I have a judgement on my name for a rental dispute from 6 years ago which I have been to court for and am paying it off. I have not defaulted on that payment even when I retrenched during the Covid pandemic's lockdown.
Firstly, get someone in your Customer Relations centre to answer in correct English.... it is apologise... you want to apologise for your inconveniences caused. If you want to use apologies then you would say "we would like to offer our apologies for the inconvenience caused in this matter"
When you gather and publish information on a person, make sure the information you publish is correct. I have rep**** to mails from your staff and still nothing has been done to sort out my 'missed payment' with African Bank. I received an automated reply with a link to lodge a complaint but the link is dead I cannot link a dispute with regards to my issues I have with my credit listings
Firstly, get someone in your Customer Relations centre to answer in correct English.... it is apologise... you want to apologise for your inconveniences caused. If you want to use apologies then you would say "we would like to offer our apologies for the inconvenience caused in this matter"
When you gather and publish information on a person, make sure the information you publish is correct. I have rep**** to mails from your staff and still nothing has been done to sort out my 'missed payment' with African Bank. I received an automated reply with a link to lodge a complaint but the link is dead I cannot link a dispute with regards to my issues I have with my credit listings
I sent an email to James on the 14th of July @ 20:54 with all the proof, which included a copy of my statement from African Bank as well as proof from my FNB account that all the debit orders had been honored.
It shows on the statement that African Bank tried to take the debit order on the 24th, where the debit order is only due on the 25th, the debit order was then again requested on the 25th where it was paid as there were funds in my account.
I sent an email to James on the 14th of July @ 20:54 with all the proof, which included a copy of my statement from African Bank as well as proof from my FNB account that all the debit orders had been honored.
It shows on the statement that African Bank tried to take the debit order on the 24th, where the debit order is only due on the 25th, the debit order was then again requested on the 25th where it was paid as there were funds in my account.
Please advise to whom I must send the statement to? I have to go in to the bank and ask for my App to be re activated. I have statements for March, April, June, July, August and September the only one I am missing is May.
Please advise to whom I must send the statement to? I have to go in to the bank and ask for my App to be re activated. I have statements for March, April, June, July, August and September the only one I am missing is May.