JB
JF B

1 reviews | Active since Jun 2016

14 May 2021, 15:00

Experian refuses to remove incorrect information from credit report #2

I registered a dispute regarding incorrect contact information associated with my profile, only to be told "update all your personal details with all your credit and service providers. This information will filter through to the bureaus and get updated on your report". I rep**** indicating that the numbers I am referring to are not mine and have never belonged to me; I have never provided them to any of my credit / service providers and I have no idea how that information ended up on my credit report, which makes it impossible for me to remove them. More than a month later they have still not responded or updated my credit record, despite telling me two weeks ago that "A consultant will be in touch shortly to assist".

Credit bureaus are legally required to remove incorrect information from a credit record when a dispute is logged. You are breaking the law by refusing to remove incorrect information from my credit report.

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Replies (1)
Experian SA
Experian SA's reply17 May 2021, 14:12
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Customer Relations Centre