Experian protects creditors and leave consumers compromised

Dear HelloPeter Team,

I wish to lodge a formal complaint against Experian South Africa for protecting Standard Bank and failing to correct false and misleading information on my credit profile. prescribed account is reflected as active and overdue and all disputes are always invalidated.

I have been disputing an account reflected under Standard Bank for some time, but Experian has refused to properly investigate or update the record. Even worse, they have now linked a cellphone number that I do not recognise and have never used to my profile — yet insist that it belongs to me.

This raises serious concerns about data accuracy, consumer protection, and Experian’s accountability. Despite multiple attempts to resolve the matter, they have taken the side of the creditor without verifying the facts or giving me a fair chance to clear my name.

As a result, my credit reputation continues to suffer through no fault of my own. Experian’s handling of this matter shows clear bias, negligence, and disregard for consumer rights.

I request that:

Experian be held accountable for failing to verify the accuracy of consumer data.

The false cellphone number and disputed Standard Bank listing be immediately investigated and removed.

The public be made aware of Experian’s ongoing failure to protect consumers from incorrect or *****ulent data.

This is a serious breach of consumer trust, and I urge HelloPeter to ensure this complaint is published and investigated urgently.