Experian poor service lack of integrity and availability

Credit enquiries have been taking place on my profile, even after I asked for a home Loan application to be pulled last week, it was confirmed to have been pulled from the banks however I keep getting enquiry notifications, I try to login to check who's making these enquiries, and I am unable to, the screen won't move to the next window where I can request an OTP, I have been calling and reception puts me through to lines that are not being answered, for the past 35min, I called three times, requesting a complaints department, and later a forensics department. I filled in a form requesting for help, which requires company information and after completing that form, a message popped up reading "my query will be responded to within in 2 business days" mean while there will be more credit enquiries from I don't know who or where!