CM
Cheslyn M
1 reviews | Active since Dec 2020
28 Jan 2021, 17:30
Experian - Poor Customer Service
What is the purpose of a having a contact centre if their lines are always busy? I've sent through countless emails to their Dispute email addresses but not getting anyway and instead been getting the run around, thus after my debt counselor sent through all the required documents on the 5th January 2021 yet nothing was done....Thanks Experian SA for such great customer service.
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Replies (2)
Experian SA's replyOfficial
02 Feb 2021, 09:48 Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Experian SA's reply02 Feb 2021, 09:48
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
CM
Cheslyn M's updateReviewer Update
02 Feb 2021, 11:42Please not that was agent assign to case called, said hello hello and immediately dropped the line. I can request that a manager to call me back please? Come on Experian, you are messing me around.
CM
Cheslyn M's update02 Feb 2021, 11:42
Reviewer Update
Please not that was agent assign to case called, said hello hello and immediately dropped the line. I can request that a manager to call me back please? Come on Experian, you are messing me around.