Experian please improve your service delivery to South Africans

Experian you guys are really complicating my life, a week ago my score drops just like that with 52 point. I've been calling and calling but no luck, the response I get it's like they have Robots working there and programmed to give copy and paste feedback long emails making no sense. It would seem that an account was removed from my profile in April only to be added on again in May ...Please tell me how that works. Urgent assistance would be much appreciated.