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Taylor P

1 reviews | Active since Jun 2020

15 Jul 2020, 12:58

Experian - Pathetic Service (NEVER ANSWERS CALLS!!!)

I have been trying to contact Experian for two months now, I call and hold for 30 minutes or more almost everyday without any answer. I am trying to get a bond approved but there is incorrect information on my credit report. I have submitted all the relevant information and proof to have these removed and lodged disputes without any feedback. I have to continuously dispute on a monthly basis which delays my application to the banks. This is highly frustrating and is effecting securing a home. This has been an ongoing battle. I understand that there is a 20 business day period for feedback to be delivered, but last month there was no resolution, and the incorrect information remained on my Experian credit report even though it was removed off Compuscan which is powered by Experian - This makes NO sense!

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Replies (1)
Experian SA
Experian SA's reply16 Jul 2020, 07:45
Official
 
Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Experian Contact Centre