NR
Nyeleti R
1 reviews | Active since Nov 2016
24 Apr 2025, 09:25
Experian Not Updating Credit Profile Despite Paid-Up Letter
I submitted a Paid-Up Letter for my Capitec Access Facility account ***) to Experian over 20 working days ago to update their records. Despite following the correct dispute process and providing the necessary documents, I’ve received no feedback, and my credit profile remains unchanged.
This delay is negatively impacting my credit score, and I urgently request Experian to finalise the update and confirm once it has been done.
If this matter is not resolved swiftly, I will be left with no choice but to escalate the issue to the National Credit Regulator (NCR) and Ombudsman for Banking Services for further intervention.
Helpful (0)
Replies (3)0
Replies (3)
Experian SA's replyOfficial
02 May 2025, 13:51Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply02 May 2025, 13:51
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
NR
Nyeleti R's updateReviewer Update
02 May 2025, 14:57There has been no agent that contacted me from Experian instead, you sent me an incorrect email response that does not align with my dispute. Do not just respond here for the sake of responding and not making an effort to resolve client issues.
NR
Nyeleti R's update02 May 2025, 14:57
Reviewer Update
There has been no agent that contacted me from Experian instead, you sent me an incorrect email response that does not align with my dispute. Do not just respond here for the sake of responding and not making an effort to resolve client issues.
NR
Nyeleti R's updateReviewer Update
14 May 2025, 09:51This is correct. I can confirm that your team sent me an email with the correct feedback on 13 May 2025. The issue has been resolved.
NR
Nyeleti R's update14 May 2025, 09:51
Reviewer Update
This is correct. I can confirm that your team sent me an email with the correct feedback on 13 May 2025. The issue has been resolved.