Experian not doing their job

Dear HelloPeter, Experian is not resolving my matter that is pending since 2019. My wife and myself exited debt counselling since November 2019 and The Debt Counsellor did forward them all the information to remove us but they keep ignoring the request. We app**** to access funds through FNB Homeloans only to find out that Experian has not cleared my wife but did so under my details. I do not understand why such is not done under my wife. Please urgently intervene as we need funds today, I am currently paying double bonds, rates and levies as the funds are needed to renovate the flat before renting it out to public. Wally ***