JR
Jessica R
1 reviews | Active since Feb 2024
05 Jun 2025, 09:56
Experian Not Being Helpful At All
I have tried calling them on 5 different occasions, different times of the day and each time my call is in the queue for over 20 minutes. They recommend you email them or use the app, which I have done but then nothing. I need to talk to a human who understands my needs. I have submitted my query of prescription via their app as well as emailing servicedesk but had no joy. I honestly believe the call centre does not really function at all.
Helpful (0)
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Replies (2)
Experian SA's replyOfficial
05 Jun 2025, 12:53Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply05 Jun 2025, 12:53
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
JR
Jessica R's updateReviewer Update
05 Jun 2025, 13:00I received a generic response from experian regarding the summons which was issued over 4 years ago and never received or finalized. So I am still stuck...
JR
Jessica R's update05 Jun 2025, 13:00
Reviewer Update
I received a generic response from experian regarding the summons which was issued over 4 years ago and never received or finalized. So I am still stuck...