MV
Mark V
1 reviews | Active since Aug 2020
27 Oct 2020, 10:40
Experian non-existent
I am now struggling for months on end to get a reply from Experian. I attempt to contact them telephonically, however to no avail. I have disputed 2 accounts with proof of settlement. The one I am struggling for over a year now to have it removed. This is hindering me to be able to purchase a property and affecting my score negatively. Surely lock down cannot be a reason anymore. This is so unproffesional and uneccesary. I can just imagine how many others are struggling like I do.
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Replies (2)0
Replies (2)
Experian SA's replyOfficial
27 Oct 2020, 15:03 Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Best regards,
Experian SA's reply27 Oct 2020, 15:03
Official
Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Best regards,
MV
Mark V's updateReviewer Update
23 Nov 2020, 12:48I am up in arms. I have been contacted by a Debbie on 30.10.2020, three days after this original review. I have rep**** back on 02.11.2020 and again today on 23.11.2020 and still to no avail. How difficult can it be do just do proper customer service. It is extremely frustrating to contact a business to remind them to do their job properly. I am considering approaching my lawyers to sue them for loss of opportunity to be able to obtain loans and or home loans as the factor involved is the only one withholding me from being able to go forward in life, on the contrary it is the opposite.
MV
Mark V's update23 Nov 2020, 12:48
Reviewer Update
I am up in arms. I have been contacted by a Debbie on 30.10.2020, three days after this original review. I have rep**** back on 02.11.2020 and again today on 23.11.2020 and still to no avail. How difficult can it be do just do proper customer service. It is extremely frustrating to contact a business to remind them to do their job properly. I am considering approaching my lawyers to sue them for loss of opportunity to be able to obtain loans and or home loans as the factor involved is the only one withholding me from being able to go forward in life, on the contrary it is the opposite.