TM
Thabo M

1 reviews | Active since Feb 2025

24 Feb 2025, 08:34

Experian must just close as a business cause they dont function at all.

I have been trying for months to get in touch with someone at Experian that has some form of common sense.

Experian staff must come to work drunk or high. I had 4 loans with in te guard. These loans were paid up and closed in 2023. I have been trying to a whole month for experian to mark them as closed as they still appear as active. when i go to my accounts and select up to date accounts they appear there. i have tried explaining to those mindless lunatics that the loans are closed and should be marked as closed like the other loans i had with in te guard but my please and documented proof from the creditor falls on deaf ears.

The loans i am referring to are:

SFM**********4 - 3625 SFM**********4 - 3529 SFM**********4 - 3530 SFM**********4 - 2432

These loans are closed, NOT ACTIVE, why other loans are closed and others remain active only you will know. i need you to mark these loans as closed as multiple dispute submissions get me nowhere. its not rocket science its common sense if they were active it would mean i am still paying them. Please close these loans.

0
Replies (4)
Experian SA
Experian SA's reply27 Feb 2025, 13:58
Official
 Good day, 

We would like to offer our apologies for the inconvenience caused in this matter. 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 
Customer Relations Centre 

TM
Thabo M's update27 Feb 2025, 14:38
Reviewer Update
i have done that multiple times still no change, the creditor has also sent you correspondence and still nothing. none of consultants have ever been in touch with me even with my first hello peter post. im not asking for a miracle just common ****ing sense
TM
Thabo M's update03 Mar 2025, 15:33
Reviewer Update
Experian-808815
CAS***

Both these reference numbers are for the same accounts and its the creditor that has tried to get you to update and even the creditor is failing. 2 reference numbers, weeks apart. Same problem unfortunately they have both not been resolved. WHY IN GODS NAME IS IT TAKING WEEKS. LIKE IS THERE NO ONE THERE THAT UNDERSTANDS SOMETHING SO BASIC.
TM
Thabo M's update07 Mar 2025, 11:13
Reviewer Update
Is anyone going to give me answers