EXPERIAN - misinformation causing low score.

Item: Experian SA
Rating: 1
Author: Tasneem A

I found through my Nedbank app that my credit report reflects 2 accounts for Busby on my name. I only have 1. I’ve tried calling and emailing Experian because I’ve been unsuccessful verifying my profile (they site says it cannot match my ID document to what they have yet they have a credit report on my name) but nobody ever gets back to you and the phone just rings. Are people even employed at this agency? I need to have this additional Busby account removed from my name. And please do not reply with an automated msg.

Helpful (0)

Replies (3)

Experian SA's replyOfficial

13 Dec 2021, 12:12

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,

Customer Relations Centre

Best regards,

Experian SA's reply13 Dec 2021, 12:12

Official

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,

Customer Relations Centre

Best regards,

Experian SA's replyOfficial

13 Dec 2021, 12:19

Good day Please note that I tried to call you but no answer. Please let me know the most convenient time to call.

Kind regards

Best regards,

Experian SA's reply13 Dec 2021, 12:19

Official

Good day Please note that I tried to call you but no answer. Please let me know the most convenient time to call.

Kind regards

Best regards,

Tasneem A's updateReviewer Update

20 Dec 2021, 10:19

I’ve missed the initial call and rep**** to your email the evening on the day you sent the email to confirm a time for the next day but nobody has returned my call. And I see that I still have 2 Busby accounts on my name

Tasneem A's update20 Dec 2021, 10:19

Reviewer Update