Experian makes up their own rules and ignores customer contact, hiding behind automated barriers.

Despite commitments to resolve an incorrect data and reporting issue, which has ultimately resulted in an active case at the NFO, against the credit provider, Experian has not contacted me as per their reply on my previous Hellopeter review.

They are reporting an account open with and active instalment. The property has been sold. The default event occurred in 2020. There is no legal basis for this to appear on my profile.

I have now received escalated this as a complaint against the bureau with the NFO in addition to my complaint at the information regulator.