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CM
C M

1 reviews | Active since Mar 2023

14 Dec 2023, 11:58

Experian leaves much to be desired.

Kindly post negative stars for Clearscore/Experian Good day Yet again one is forced to take this path to resolve a Clearscore/Experian mess up. Again my account has been incorrectly updated as in arrears for which i am at a loss. A letter of Good standing and settled balance paid up was e-mailed to clearscore. Now i am been obligated to furnish my details ie.ID copy and proof of residence before my account profile can be updated. This under the POPI Act 2018 regulation a regulation that was flouted by Clearscore and Experian in the first place by publishing my personal details without my written consent and knowledge. I will not be furnishing Clearscore/Experian with my personal details as i have not trust in these two places and dnt have an account or agreement with you people. I have sent my details via e-mail with supporting documents and expect your mess up to be rectified as soon as possible and with no further inconvenience to me. Note this is the second time Clearscore has messed my credit profile and score up for the same account.

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Replies (2)
CM
C M's update18 Dec 2023, 22:06
Reviewer Update
A Letter of Good Standing and up to date account balance statement from Kempston was e-mailed though to clearscore and experian with contact details from Kempston . From where I am sitting the delay is not from my creditor who have furnished required documents to remove arrears profile but delays in correctly updating my profile lies with clearscore and experian . Even with the financial facts given in black and white I must still be disadvantaged by experian and clearscore delays….
CM
C M's update13 Jan 2024, 14:31
Reviewer Update
My credit score profile has still not been rectified even after information required in the form of a Letter of Good Standing from my debtor was provided not once but twice to Experian/Clearscore on 15 Dec 2023 and to date no direct resolution furnished by Experian. This is a real joke of a company policies and procedures. You ppl have no concern about ppl and are purely in your ‘field’ to generate as much money preying on the general public. Also stop bombarding my e-mail useless information just so u guys can generate an income from online traffic . Just sad that you ppl can hold a persons credit profile at random to line ur own grubby hands. Sort my profile out.