Experian is USELESS!

I dont know what is worse between the lack of response on emails or the fact that the IVR is so long that your money and airtime are gone before you can get someone on the line. I have seen sending emails for weeks and there is no response. I need my credit profile updated with the clearance certificate that has been provided. Still there are amounts showing and creditors which I no longer have any dealings with. And can someone ask Zintle to clear her emails, the postmaster responses are the only replies we get from your company!