Experian is ***********

This is totally unacceptable!! Pathetic service delivery and we need to understand why Financial Institutions keep relying on this Experian! Firstly the contact centre never answers their telephone lines and when they eventually do they agents are *********** to even give a basic explanation. Lodge a dispute last month and got a confirmation that it’s been lodged. I call after 3 weeks to follow on my dispute and the response I get is that my ID copy is not clear. I ask them why they didn’t communicate this to be and the ONLY reason I got was that they are “sorry”. Financial Institutions need to know that this company is destroying consumers credibility and it’s disgusting and they have no work ethic.