eM
emily M

1 reviews | Active since Feb 2024

23 Nov 2024, 03:01

Experian is impacting our livelihoods, and there’s no platform available to file a complaint against them.

HomeChoice informed me that a request to update my credit record was sent on October 17, 2024. However, to date, my record remains unchanged. I have provided proof of payment and my credit record, showing the amount I previously owed HomeChoice, but Experian still refuses to update my credit record.On top of this, trying to call for assistance is pointless because the calls are answered by automated systems that only provide email addresses for inquiries. It’s incredibly frustrating.

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Replies (1)
Experian SA
Experian SA's reply25 Nov 2024, 07:02
Official
 
Good day, 

We would like to offer our apologies for the inconvenience caused in this matter. 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 

Customer Relations Centre