Experian is disappointing

Experian is doing a terrible injustice. Last year November I paid and closed an account but it is still showing as open. I contacted the creditor and they mentioned that they notified Experian last year. I sent and email to dispute with the paid up letter two months ago but no reply. How am I meant to sort my life out when you are taking me backwards.

They are also in violation of Section 70(2)(f) of the National Credit Act, which reads as follows: “A registered credit bureau must- promptly expunge from its records any prescribed consumer credit information that, in terms of the regulations, is not permitted to be entered in its records or is required to be removed from its records;” .This is a credit bureau with 2500+ negative reviews on this platform only, and they seem to have made this part of their brand and identity because nothing has changed and there is no hope for chance in future.