NM
NOLUTHANDO M

1 reviews | Active since Oct 2020

31 Jul 2021, 16:02

Experian is deliberately sabotaging, and failing consumers, families, and ultimately the economy of SA!!

Experian and banks sign contracts between each other that decide our fate as consumers - yet, while Experian claims to represent our financial behaviour, they are never compliant in terms of their legal obligations to consumers. They take more than 30+ days to resolve disputes, they take 6months+ to update basic data such as client information even when the proper document submitted and processes followed by consumers, and yet, Financial Institutions continue to rely on their inaccurate and/or irrelevant data when making crucial decisions that impact livelihoods and employment. I call out Experian because they are failing in their duty to South Africans. Testimony to this is that when you do email their *** and EZA consumer <***> desks, they fail to provide reference numbers because they do not want to be held accountavle. I further call on Consumers to report Experian for their failure and breaches, Media House to report on same, and Financial Institutions to hold Experian accountable by conducting inspections, research, and reviews on the company because if they do not then they are playing enabling Experian's poor and ******* behaviour! How else will South Africans rise above their challenges if Experian continues to misrepresents a consumers credit worthiness???

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Replies (1)
Experian SA
Experian SA's reply31 Aug 2021, 11:34
Official
 
Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Customer Relations Centre