1 reviews | Active since Nov 2023
Experian is bad for business.
1. Data Breach: During COVID 19 lockdown I decided that I need to take time and clear my credit name. The one matter that have just arises was the data breach by Experian SA. I then by accident received a report from Clearscore and to my utter amazement I found the following: a. I have a Santander Bank account recently opened in the UK and that I own Santander a substantial amount of money. b. I have a Virgin Media Group in the UK money and that I own them money. c. Total debt owning to the report is a wapping £ 13 677-00 and this is back dated to July 2020 when I saw this for the first time, or in other words R 225 670-00 at a exchange rate of R 16,50 to the £, or at that stage it was R 305 133.87. d. I requested support from Experian on the 16 July 2020 on the following email address: *** and I also CC in the Credit ombudsman on ***.(No reply from the Credit Ombudsman) e. I then send another reminder to Experian Dated the 17 September 2020. Same email address as above.
The result of this is ZERO, not a person tried to make contact with me at any given point in time, not the Credit Ombud or Experian SA.
The question: This is not my problem it is a situation that was created by Experian and now hey chose to deliberately ignore a consumer of the support to clear my credit name in the UK that was caused by them. It really is a shocker, question: you cannot trust the people that you are supposed to trust with the most valuable information of your being, your credit information.
So far I have not had the common courtesy to a reply from Experian on this matter, I did receive the automated email that Experian have received my complaints.
There is another matter on how Experian SA treat their local consumers in a way that totally compromise the consumer and that they deliberately act to protect Banks in SA. This is another matter.
By dealing with them It is clear that there are an extreme negative Bias from Experian towards consumers in SA and I have proof of that, in fact in more than one matter.
Infact: It is so bias that one can open a ***** case based on the definition of ***** in SA>***** is the ******** and intentional making of a misrepresentation which causes actual prejudice or which is potentially prejudicial to another. Van Heerden v S (A160/2016) [2016] ZAFSHC 191
It is with regret that I will have to inform you that there is 2 more BAD reviews forthcoming from myself today with regards to Experian.
I got this information from Clearscore via yourself, no where else.
And I do NOT have a profile anywhere else in the world. this was in the midst of the security breach by Experian.
I guess the accounts that I did receive was Via Experian UK then, again I DO NOT have a profile, I have screenshots of the above and have requested information and assistance from Experian SA on several occasions but to NO avail.
I will forwards such to : ***
Kind regards
Leon
It is with regret that I will have to inform you that there is 2 more BAD reviews forthcoming from myself today with regards to Experian.
I got this information from Clearscore via yourself, no where else.
And I do NOT have a profile anywhere else in the world. this was in the midst of the security breach by Experian.
I guess the accounts that I did receive was Via Experian UK then, again I DO NOT have a profile, I have screenshots of the above and have requested information and assistance from Experian SA on several occasions but to NO avail.
I will forwards such to : ***
Kind regards
Leon
A consultant will be in touch shortly to assist via email.
Regards,
Experian Contact Centre
A consultant will be in touch shortly to assist via email.
Regards,
Experian Contact Centre
I do not have had the common courtesy of a reply from Experian.
Kind regards
Leon
I do not have had the common courtesy of a reply from Experian.
Kind regards
Leon
