1 reviews | Active since Nov 2021
EXPERIAN - INEFFICIENT AND UNCOOPERATIVE AND UNRESPONSIVE AND ***********
I don't understand how and why this company is in charge of reporting on people's credit ratings when THEY ARE TOTALLY ***********!!!!! I have been requesting them to remove incorrect account balances on my credit report from July 2022 (actually from May but gave them two months to correct), and have received no response. I have now reported them to the NCR and all I got from the NCR is an email to them requesting them to resolve. Then Experian responds and says that they will look into it and advise and proceed to tell me that they have 20 workings days to resolve. After they have have more than 3 months in the first place???? I mean seriously. How can it take 20 working days to pick up the phone and resolve the issue with the creditor or internal wherever the problem is???? It's now been 4 working days with no response (again). The utter incompetence and carelessness that this institution works with is mind blowing ...
How are we supposed to have 'faith' in our country and it's leaders and their institutions if this is the type of service that we receive??? This country is going absolutely nowhere due to things like this ...
If no feedback is received from the provider, then we update in your favour.
The investigation team has followed up on this and will respond as soon as the creditor revert back.
MY RESPONSE BELOW:
Absolutely unacceptable, as I have supp**** you with a paid up letter from the creditor. Multichoice has advised me that they have contacted Experian numerous times and still this has not been updated by Experian.
Also, your 20 days expired 4 times over so why has this not been updated??
There are 2 other outstanding amounts reflecting on my report with the same issue!!!!
And you just do absolutely nothing!!!
Thus, if this matter is not resolved when my next report comes, I will report you to the CGSO and any other organization possible. I have given Experian more than enough time to process this request / dispute.
I will not let this continue, as I am unable to apply for a bond due to your incompetence to update my report for the last 5 months.
ABSOLUTELY DISGUSTING HOW YOU TREAT SOUTH AFRICAN CONSUMERS THAT RELY ON THE ACCURACY OF YOUR DATA.
AND OUR GOVERNMENT THAT ALLOWS A PLACE LIKE THIS HANDLE SUCH IMPORTANT INFORMATION???
I HOPE SOMEONE THAT CAN CHANGE THIS, SEES ALL THESE COMPLAINTS AND ACTS ACCORDINGLY AND IN THE INTEREST OF THE CONSUMERS AND NOT THAT OF THE GOVERNMENT OR THESE COMPANIES.
If no feedback is received from the provider, then we update in your favour.
The investigation team has followed up on this and will respond as soon as the creditor revert back.
MY RESPONSE BELOW:
Absolutely unacceptable, as I have supp**** you with a paid up letter from the creditor. Multichoice has advised me that they have contacted Experian numerous times and still this has not been updated by Experian.
Also, your 20 days expired 4 times over so why has this not been updated??
There are 2 other outstanding amounts reflecting on my report with the same issue!!!!
And you just do absolutely nothing!!!
Thus, if this matter is not resolved when my next report comes, I will report you to the CGSO and any other organization possible. I have given Experian more than enough time to process this request / dispute.
I will not let this continue, as I am unable to apply for a bond due to your incompetence to update my report for the last 5 months.
ABSOLUTELY DISGUSTING HOW YOU TREAT SOUTH AFRICAN CONSUMERS THAT RELY ON THE ACCURACY OF YOUR DATA.
AND OUR GOVERNMENT THAT ALLOWS A PLACE LIKE THIS HANDLE SUCH IMPORTANT INFORMATION???
I HOPE SOMEONE THAT CAN CHANGE THIS, SEES ALL THESE COMPLAINTS AND ACTS ACCORDINGLY AND IN THE INTEREST OF THE CONSUMERS AND NOT THAT OF THE GOVERNMENT OR THESE COMPANIES.